OpenScape Business is the modern and future-proof all-in-one solution for Unified Communication & Collaboration, specially tailored to the requirements of small and mediumsized enterprises with one or more locations. It offers:
- UCC for Standalone and Multisite environments
- Voice, Presence, Conferencing, Contact Center, Messaging, IM, Mobility, Fax
- UI Integration of OpenScape Web Collaboration
- Connectivity to Circuit
OpenScape Business offers small and medium-sized enterprises everything they need for their individual and diverse communication requirements, unified in a single flexible and scalable solution. The OpenScape Business architecture allows use independently of the existing telephony infrastructure regardless of whether this is classic telephony, IP or DECT. From powerful telephony to a feature-rich set Unified Communication (UC) solution, OpenScape Business always provides with the right solution. With Circuit, the Unify cloud-based WebRTC solution connected to OpenScape Business, customers experience how the collaboration in teams can easily be considerably improved.
OpenScape Business offers a unified software solution architecture based on modern and innovative communication technologies.
- All-In-One Unified Communication solution for small and medium enterprises
- Integrated voice services
- Presence management (presence status)
- Status based call forwarding
- Call Journal
- Favorites list
- Dialing by mouse click
- Visual voicemail
- Drag and Drop Conference
- Directory access with database connection
- Mobility support
- Fax support
- Integration into business processes
- Instant Messaging (IM)
- etc.
- Multichannel Contact Center
- Integration of OpenScape Web Collaboration
- Connectivity to Circuit
- Multiple Sites support
- Unified solution architecture
- Scalable and flexible HW / SW and licensing
- Easy to handle migration from HiPath 3000 to OpenScape Business (System box and almost all existing devices can be reused only the motherboard and the SW has to be replaced)
Voice features
- Making calls: Setting up a connection, e.g., via speed dialing or directories
- Call Signaling, Calling Line ID: CLIP, CLIR, COLP und COLR.
- Functions during the call: Holding, redirecting and transferring calls
- Controlling availability: Call forwarding and call forwarding - no answer
- Conferencing: Different types of application-controlled and phone-controlled conferences
- Optimizing communication: Handling calls more efficiently and sending texts to internal subscribers
- Easy Operation: Resetting activated features, Direct Inward System Access (DISA) and multilingual text output
- Working in a team (groups): Multiple subscribers and phones can be reached under one station number
- UCD (Uniform Call Distribution): Uniform distribution of incoming calls to a group of subscribers (UCD group).
- Emergency Calls: Hotline/Hotline after timeout or an emergency service
- etc.
Supported phones and devices
- OpenStage phones (IP/HFA, SIP and T)
- OpenStage 10 T, 15,15 T,40, 40 G, 40 T, 60, 60 G, 60 T
- OpenScape Desk Phone (IP,/HFA, SIP)
- OpenScape Desk Phone IP 35G, OpenScape Desk Phone IP 35 eco and OpenScape Desk Phone IP 55G
- OpenStage Key Modules
- OpenStage Key Module 40, 60 and 80 for OpenStage 40 and 60
- OpenStage Key Module 15 only for OpenStage 15
- OpenStage Busy Lamp Field 40 only for OpenStage 40/60 HFA and OpenStage 30 T / 40 T / 60 T
- Cordless CMI/DECT - IP/DECT telephones
- OpenScape DECT Phone S5, OpenStage SL4 professional, Gigaset S4 professional, OpenStage M3
- PC Clients (HFA, SIP)
- OpenScape Personal Edition (including Video support for SIP)
- SIP phones (UC Suite) / AP adapter
- SIP phones with RFC 3725 support.
Mediatrix 4102S (for connecting 2 Analog phones or G.3 FAX devices)
