Privacy Policy

More Computers Ltd (trading as MoreCoCo) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains what data we collect, how we use it, your rights, and how we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

More Computers Ltd (Company No. 4666684)
Registered Office: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
VAT Number: 836 3270 29
Email: orders@morecoco.co.uk

We are the data controller responsible for your personal data unless stated otherwise.

2. What Data We Collect

We collect personal information that you provide to us directly when:

  • You place an order
  • You create an account
  • You contact us by email or through our website

This information may include:

  • Your name, address, email, and phone number
  • Order and delivery details
  • Account login information
  • Search and browsing behaviour
  • Technical information such as IP address, browser type, and device details

We do not store or process your payment information directly. All payment processing is handled securely by our third-party providers: WorldPay and PayPal.

3. Why We Collect Your Data

We collect and process your personal data for the following lawful reasons:

  • Contract: To fulfil and deliver your order
  • Consent: When you opt-in to marketing communications
  • Legitimate interests: To improve our services, website functionality, and fraud prevention

4. Sharing Your Data

We may share your information with:

  • Our payment processors (WorldPay, PayPal)
  • Fulfilment and delivery partners (e.g. couriers)
  • CloudCoCo Group Plc and its subsidiaries
  • Manufacturers, but only with your explicit consent (e.g. for warranty claims)

We do not sell your data to third parties.

5. International Transfers

Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place (e.g. standard contractual clauses) in line with UK data protection laws.

6. How Long We Keep Your Data

We retain your order information for as long as legally required (typically six years). Other information linked to your account can be managed, updated, or deleted by logging into your account or contacting us.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request erasure (“right to be forgotten”)
  • Restrict or object to processing
  • Data portability (where applicable)
  • Withdraw consent at any time

To exercise any of these rights, email us at orders@morecoco.co.uk. We may ask for proof of identity.

8. Cookies and Tracking Technologies

We use cookies and similar technologies on www.morecoco.co.uk to improve your browsing experience, personalise content, analyse traffic, and deliver relevant advertising.

Cookies are small text files stored on your device when you visit a website. Some cookies are necessary for the site to function, while others help us understand user behaviour and improve our services.

You can manage or withdraw your cookie consent at any time via our website’s cookie banner or your browser settings.

Types of Cookies We Use

  1. Necessary Cookies – essential for website functionality. They enable core features like page navigation, secure access, and form submissions. Without these, the website may not function properly.
    Examples: ASP.NET_SessionId, CookieConsent, cookies.js, rc::a, test_cookie
  2. Preferences Cookies – allow the website to remember information that changes how it behaves or looks, like your preferred language or region.
    Example: lscache-#-cacheexpiration
  3. Statistics Cookies – help us understand how visitors interact with the site by collecting anonymised data, improving performance and user experience.
    Examples: _sp_root_domain_test_#, collect
  4. Marketing Cookies – used to track visitors across websites to deliver adverts that are more relevant to you.
    Examples: _ga, _gid, _gat, _gcl_au, _ttp, tt_sessionId, NID, pagead/1p-user-list/#
  5. Unclassified Cookies – currently in the process of being classified; will be updated once confirmed with third-party providers.
    Examples: ANocheck, sf_id, lscache-sf_landing_page, sf_cid

For more information on cookies, visit: https://ico.org.uk/your-data-matters/online/cookies/

9. Children’s Privacy

Our website is intended for use by adults. If you are under 16, you may only use the site with the involvement of a parent or guardian. We do not knowingly collect data from children under 16.

10. How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data, including:

  • Encryption and secure storage
  • Access controls and authentication
  • Internal security policies and staff training

11. Contact and Complaints

If you have any concerns or questions about this policy, contact us at:
orders@morecoco.co.uk

If you're not satisfied with our response, you can contact the Information Commissioner's Office (ICO):
https://ico.org.uk/global/contact-us/